Measuring Improvement Through Follow-Up Surveys
You've measured your employees' thoughts and feelings through employee surveys,
analyzed the results and implemented action plans to effect change. Do you know if you made the right changes?
How can you tell?
After changes based on action plans have been implemented and in effect for some period of
time, usually 6 months or more, a follow-up survey should be performed.
The questions on the follow-up survey should be identical to those on the initial survey; this
will allow you to learn what has changed in the employees perceptions. It could be that you fixed something that wasn't important to your team members or that you fixed something in the wrong way and have
actually made things worse. You won't know until you perform a follow-up survey!
When change is implemented, it takes some time for perceptions to change. If, as a result of
employee dissatisfaction with recognition and rewards, an Employee of the Month Award implemented and for the past 6 months, an award with a cash reward has been issued to employees winning this award, you can be
certain that the 6 employees who received the award will be satisfied with the new process.
What about the other employees; are they satisfied? Have you done enough or too little? Your
follow-up survey will answer these questions.
Repeating employee surveys on satisfaction, engagement, development and other topics should be
repeated on a regular basis. The atmosphere may have changed; the employee base changes over time. Cultural changes in the marketplace may have caused changes in your employees' perceptions of certain aspects of
The value of employee surveys are well worth the time and effort to ensure you are providing a
workplace that provides your team members personal and career satisfaction, career development and hope for the future.
Loyal, happy employees who are empowered to perform their jobs will produce a better bottom
line and innovative ideas.
Stagnation will be held to a minimum and career burnout can be avoided.
All because you ask the employees to provide input and then act upon their
responses and continue to measure improvement!